Provision, Manage and Analyse

Proven to Add Value to Partner Propositions for Competitive Differentiation

Partner Toolkit: Provisioning, Analytics and Training

iCall Suite is sold via an extensive network of global partners, enhancing their portfolio and adding value to product propositions. 

Our iCall Suite management console delivers rich analytics, self-provisioning, multi-tier channel setup, access to automated billing and APIs for integration with existing tools. Fraud configuration, rules inventory and dashboards within the portal provide complete control for fraud and credit management.

Partners can gain centralised insight into their customer’s and reseller’s operations via a fully customisable suite of products with a familiar look and feel. Through one portal, partners are able to manage customers, licenses, view business analytics and manage fraud protection.

Our partner management portal has been designed to provide everything our partners would need to be fully self-sufficient; whilst customers gain access to call analytics, contact centre wallboards, call recording, fraud and credit management – from a single vendor.

Partner support covers 3 key areas:

  • Partner ToolkitCustomer provisioning, sandbox and testing, access to product demo and customer trials
  • Partner Analytics and BillingPartner management analytics and billing tools
  • Partner Training: Fast ‘Go To Market’ support via the Tollring Training Academy (sales and technical training courses and additional resources)

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Partner Toolkit

Analytics & Billing

Partner Training

Become a Partner

Partner Toolkit

The iCall Suite Partner Console is feature rich, providing comprehensive customer management and provisioning tools. Once on-board, partners have access to a sandbox and test facility, customer trials portal and a product demo portal.  These tools, coupled with resources available on the Tollring Training Academy facilitate a fast ‘go-to-market’ strategy. 

Analytics and Billing

Our partner management console delivers insight into product utilisation and reseller / customer activity across the portfolio.  Partners can access activity reporting by reseller, product utlilisation and licensing in a dashboard and customer analytics (on total / recent customers and end points, and breakdown by product).

Export billing data to accurately bill customers on their usage, in line with license changes.  For those partners with fraud and credit management in their portfolio, our powerful management portal provides permission-based access to configuration and inventory settings.

Training Courses

Tests & Certification

Additional Resources

Interested in Becoming a Partner?

Ask us about our white label options

Our partners include network carriers, phone manufacturers, service providers and distributors.  Brand customisation options are available for private instance partners, including multi-tier branding.  For details of how to become a partner or to request a demo please get in touch or for further information visit the website.

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